At Chic Shoes Store, we combine traditional craftsmanship with modern convenience to ensure your footwear experience is exceptional from purchase to delivery. Our policies reflect the same attention to detail found in our Goodyear-welted constructions.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
- Free Shipping (orders over $50): Delivered via EMS within 15-25 business days after dispatch
We ship worldwide, excluding some Asian regions and remote areas. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.
Note: Delivery times are estimates and may vary due to factors beyond our control, including customs processing and carrier delays.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Items must be unworn and in original condition
- All original packaging and tags must be included
- Shoes must show no signs of wear or damage
Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened shoe care products (creams, polishes, brushes) or used shoe accessories (shoe trees, shoe horns).
Return Process
- Initiate your return: Email us at [email protected] with your order number and product details
- Wait for authorization: Our team will respond within 1 business day with instructions and an RMA number
- Package your return: Securely pack items with all original materials
- Ship your return: Send to our Chicago address using a trackable service (we recommend insurance)
- Processing: We inspect returns and process refunds/exchanges within 3-5 business days of receipt
Return Shipping Costs
Customers are responsible for return shipping unless the return is due to our error (wrong/defective item). For exchanges, we cover shipping for the replacement item.
Refund Information
Refunds are issued to the original payment method within 7-10 business days after we receive your return. Please note:
- Original shipping fees are non-refundable
- International duties/taxes are non-refundable
- PayPal refunds may take additional processing time
Exchange Information
Include your preferred replacement item in your return request. If unavailable, we’ll contact you about alternatives or issue a refund.
Damaged or Defective Items
Contact us immediately at [email protected] with photos of the damage. We’ll arrange free return and expedited replacement.
Our Commitment
At Chic Shoes Store, we stand behind our products with the same confidence we have in our century-old shoemaking traditions. Should you have any questions about our shipping or returns process, don’t hesitate to contact our customer care team.
Thank you for choosing footwear crafted with integrity and care.