At Chic Shoes Store, we combine British heritage craftsmanship with modern convenience. Below you’ll find answers to common questions about our premium footwear and services.

About Our Products

Q: What types of shoes do you specialize in?
A: We specialize in heritage-inspired footwear including Oxford shoes, brogues, monk straps, and durable country boots – all featuring Goodyear-welted construction for exceptional longevity. Our collection spans from city sophistication to rugged country styles.
Q: Do you offer shoe care products as well?
A: Absolutely. We curate a complete footwear ecosystem including premium creams, polishes, shoe trees, brushes and horns to maintain your investment pieces. These products are specially selected to complement our footwear.
Q: How do I choose the right size?
A: Our shoes follow standard UK sizing. We recommend measuring your foot length and consulting our detailed sizing guide (available on each product page). For first-time buyers of heritage footwear, please note our lasts may fit differently than mass-produced shoes.

Orders & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted channels for your protection.
Q: Can I modify or cancel my order after placement?
A: Orders can typically be modified within 1 hour of placement. For cancellations or changes after this window, please immediately contact our Chicago team at [email protected] – we’ll make every effort to accommodate your request before dispatch.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two premium shipping services:

Standard Shipping ($12.95 USD): Via DHL/FedEx with full tracking (10-15 business days)
Free Shipping: For orders over $50 via EMS with basic tracking (15-25 business days)

All orders require 1-2 business days for careful preparation before dispatch.
Q: Do you ship to my country?
A: We ship worldwide with few exceptions (certain Asian countries and remote regions). During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, please contact our team.
Q: Will I need to pay customs fees?
A: International customers may be subject to local import duties, which are the responsibility of the recipient. These fees vary by country and are not included in our pricing.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from receipt for unworn items in original condition. This reflects the investment-worthy nature of our products – we want you to have ample time to ensure your purchase meets expectations. Return shipping costs are the customer’s responsibility unless the item is faulty.
Q: How do I initiate a return?
A: Please email [email protected] with your order number and return request. Our Chicago team will provide detailed instructions. Returns must be sent to our workshop at 2544 Victoria Street, Chicago, US 60606.
Q: What if my shoes arrive damaged or defective?
A: In the rare case of defective craftsmanship (contrary to our exacting standards), we’ll cover return shipping and either repair, replace, or refund at your discretion. Please contact us immediately with photos of the issue.

Customer Service

Q: How can I contact your team?
A: Our Chicago-based customer service team can be reached at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm CST).
Q: Do you offer product care advice?
A: Certainly. Our artisans are happy to provide guidance on maintaining your footwear. Email us with specific questions, or look for our seasonal care guides published on the Shoe Care section of our website.

Still have questions? Walk your path with confidence – our team is here to ensure your Chic Shoes Store experience matches the quality of our craftsmanship. Email us at [email protected].